This toaster is in good preowned condition. The auto raise / drop function is working well. I put the toast in and it started burning after a few minutes so I had to unplug it to get the toast to rise out. I am not sure if this is user error, or if there is a problem with the timer. Cosmetically, the chrome is in very good condition. There is no pitting or major wear, but it could use a good polishing. There is one larger scuff on the back of the toaster as pictured. See pictures for details. Feel free to ask any questions.